Welcome to FansCo! We understand the importance of your personal information and are committed to protecting your privacy. This Privacy Policy1 is designed to clearly explain how we collect, use, store, protect, and, under what circumstances, share your personal information.
By accessing and using the FansCo website, you agree to the terms of this Privacy Policy.
What Personal Data Do We Collect and Why?
When you interact with the FansCo website, we may collect the following types of personal data:
Information You Directly Provide to Us:
- Account Information: When you create an account, we collect your name, email address, and password.
- Order Information: When you place an order, we collect your name, billing address, shipping address, email address, phone number, and payment information.This data is essential for processing your order, delivering products, and providing customer service.
- Contact Information: If you contact us via email, online forms, or phone, we may collect your name, email address, and any other information you provide to respond to your inquiry.
- Comments and Reviews: When you leave comments or product reviews on the website, we collect the data shown in the comment form, your IP address, and your browser user agent string to help with spam detection.
Information We Collect Through Automated Means:
- Technical Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, referring/exit pages, access times, page views, device information, and website usage data. This helps us understand user behavior to improve website functionality and user experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to:
- Remember your preferences (e.g., items in your shopping cart).
- Maintain your login status.
- Analyze website traffic and usage patterns.
- Ensure website security and prevent fraudulent activities.
- Please refer to our Cookie Policy for more detailed information.
How Do We Use Your Data?
We primarily use the personal data we collect for the following purposes:
- Fulfilling Orders and Providing Services: To process your purchases, manage your orders, ship products, handle refunds and returns, and provide related customer support.
- Account Management: To create and maintain your account, manage your preferences, and provide you access to your order history.
- Improving Website and Products: To analyze website usage and trends, allowing us to optimize website features, enhance user experience, and develop new products or services.
- Communication: To respond to your inquiries, send order confirmations, shipping updates, and important service notices. With your consent, we may also send you marketing and promotional communications.
- Security and Fraud Prevention: To monitor and prevent potential fraudulent activities, abuse, and violations of our terms of service, ensuring the security of our website and services.
- Legal Compliance: To comply with applicable laws, regulations, and governmental requests.
How Do We Share Your Data?
We do not sell your personal data. We only share your personal data with the following types of third parties in limited circumstances and solely for the purposes outlined in this policy:
- Service Providers: We collaborate with trusted third-party service providers to help us operate our business and deliver our services. These service providers include, but are not limited to:
- Payment Processors: To handle your payment transactions (e.g., PayPal, credit card companies).
- Shipping and Delivery Partners: To deliver your orders.
- Website Hosting and IT Support Providers: To maintain our website and IT systems.
- Data Analytics Providers: To help us analyze website usage (e.g., Google Analytics).
- Marketing and Advertising Platforms: To conduct marketing campaigns with your consent (if applicable). These service providers are authorized to access only the personal data necessary to perform their services and are obligated to keep your information confidential.
- Legal Requirements and Business Transfers:
- We may disclose your information when required by law, court order, or governmental authority.
- In the event of a company merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
- Protecting Our Rights: We may share data when necessary to protect the rights, property, and safety of FansCo, our customers, or the public.
How Is Your Data Protected?
We implement reasonable physical, electronic, and managerial measures to protect the personal data we collect from unauthorized access, disclosure, alteration, or destruction. This includes using SSL encryption technology to secure sensitive information (like payment data). However, no internet transmission or electronic storage method is entirely secure, so we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When you leave a comment, the comment and its metadata are retained indefinitely. For registered users, we store the personal information you provide in your user profile for as long as your account remains active.
Your Data Rights
Depending on applicable data protection laws, you may have the following rights:
- Right to Access: You have the right to request copies of your personal data that we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
- Right to Erasure: Under certain conditions, you have the right to request that we erase your personal data, except for data required for administrative, legal, or security purposes.
- Right to Restrict Processing: Under certain conditions, you have the right to request that we restrict the processing of your personal data.
- Right to Data Portability: Under certain conditions, you have the right to request that we transfer the data we have collected to you or another organization.
- Right to Object: Under certain conditions, you have the right to object to our processing of your personal data.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of those third-party websites to understand how they collect and use your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any changes will be posted on this page and indicated by updating the “Last Revised Date” at the top of the page. We encourage you to review this policy regularly.
How to Contact Us?
If you have any questions or concerns about this Privacy Policy or our handling of your personal data, please contact us through the following channels:
- Email: sales@fansco.com
- Phone: +86 13516955998
- Company Address: 2011 Wantong Building,No 30002,Sungang Road,Sungang Town, LuoHu District,Shenzhen,China,518000
