1. What payment methods do you accept?
We accept a variety of secure payment options to accommodate your preferences, including PayPal, all major credit and debit cards (Visa, MasterCard, Discover, American Express), and wire transfers (T/T). Each payment method is processed through encrypted, secure channels to ensure your data safety.
2. Can I pay by cash or cheque?
Currently, we do not accept cash or cheque payments. For your convenience and security, please utilize PayPal, credit/debit cards, or T/T bank transfers.
3. What is the payment deadline for orders?
To maintain order processing efficiency, all payments must be completed within three (3) calendar days of placing your order. Orders that remain unpaid after this period will be automatically cancelled by our system.
4. Are Flexible Spending Account (FSA) or Health Savings Account (HSA) cards accepted?
Yes. Payments made with FSA or HSA cards are accepted provided the card is affiliated with a major credit card network. Please verify with your card issuer if your card is compatible.
5. How can I obtain an official sales invoice?
Upon request, we provide detailed sales invoices suitable for accounting, insurance reimbursement, or workplace documentation. Please contact our customer service team at sales@fansco.com to request an invoice after your purchase.
6. Is the payment process secure?
Absolutely. We employ industry-standard SSL (Secure Sockets Layer) encryption to protect all sensitive data transmitted during checkout, including your personal details and payment information. Our systems comply with best practices to ensure a secure transaction environment.
7. In which currency are prices and payments processed?
All pricing and transactions are conducted in United States Dollars (USD).
8. What is your refund and returns policy?
We offer a 30-day return window from the date of purchase for eligible products, which must be returned unused, in original packaging, and accompanied by proof of purchase. Please refer to our Refund and Returns Policy page for detailed eligibility criteria, procedures, and exceptions.
9. Do you provide international shipping?
Yes. We ship to over 200 countries worldwide, including APO/FPO addresses. Shipping availability may vary by destination due to regulatory or logistical constraints. Customers from restricted regions will be contacted directly by our support team.
10. Who is responsible for customs duties, taxes, and import fees?
Customers are responsible for all customs duties, import taxes, and related fees imposed by their country upon receipt of goods. By placing an order with us, you acknowledge and accept these potential charges.
11. How can I track my order shipment?
After your order is dispatched, we will send you an email containing tracking information and a tracking number. Please note that tracking may not be available for some complimentary shipping methods. For more details, visit our Shipping & Delivery page.
12. What should I do if I encounter problems with my order?
Should you have any questions or issues regarding your order, payment, shipment, or product quality, please reach out to our dedicated support team at sales@fansco.com. We are committed to providing timely and effective assistance to ensure your satisfaction.
